Accessing Your Medical Records

Although medical records are the property of Resile under Australian law, you have right of access to the information about you contained in our records. Other than disclosures authorised by federal and state law, Resile must obtain a specific consent from you to release information. Resile incurs costs when releasing patient information and may charge a reasonable fee to offset those costs.

1. How can I access my medical records?

All requests must be in writing as a formal letter addressed to [email protected]
and must include:

1. your name
2. your date of birth
3. the specific information required
4. your signature
5. a copy of your photo ID (driver’s license or passport)
6. your email address
7. your nominated General Practitioner and their email address

In some rare instances, Resile will deny access where it is in the best interests of the individual. The relevant doctor will make this determination. Resile will determine if the information provided will be sent to yourself or your nominated General Practitioner.

2. Is there a fee to obtain a copy of my medical records?

Yes. We charge a fee of $50 (plus GST).

3. How long will it take?

Resile will process your request within a reasonable time – this is generally within 2 weeks of receipt of your application and payment of fees.
We will send your information to your nominated email address or that of your General Practitioner. Please note that Resile takes no responsibility for lost mail.

4. For further information

Resile has a Release of Information Policy to comply with legal requirements governing release of medical information.
The policies and practices shall be consistent with state and federal laws and regulations that contain provisions relating to the release of information from patient records.

Relevant legislation includes:
Health Practitioner Regulation National Law Act 2009
The Queensland Health Act
Privacy Act 1988.

Coal Mine Workers Health Scheme (CMWHS)

If you require documentation related to a CMWHS (including your Section 4, Chest X-Ray report, B-Read report, medical assessment forms), you can contact Resource Health and Safety Queensland (RSHQ) and access this information free of charge.

Resource Health and Safety Queensland (RSHQ) – Obtaining Copies of Medicals

For further assistance on accessing medical information please contact [email protected]